1. Overview
At Educative Site, we strive to provide high-quality digital educational products and ensure customer satisfaction. This Refund Policy outlines the terms and conditions under which refunds may be granted for purchases made on our website.
Please read this policy carefully before making a purchase, as all sales are generally final due to the digital nature of our products.
2. Digital Product Nature
E-books are digital products that cannot be returned once delivered. Unlike physical goods, digital products:
- Can be instantly downloaded and accessed
- Can be easily duplicated once accessed
- Cannot be "returned" in the traditional sense
- Have copyright protection against unauthorized distribution
General Refund Policy
Due to the digital nature of e-books, all sales are generally final and non-refundable. Once you have downloaded or accessed the e-book, we cannot issue a refund as we cannot retract access to the digital content.
3. Eligible Refund Scenarios
Refunds may be considered ONLY in the following exceptional circumstances:
Valid Refund Reasons
- Technical Issues: If you are unable to download or access the purchased e-book due to technical problems on our end
- Incorrect Product: If you received a different e-book than what you purchased
- Duplicate Purchase: If you accidentally purchased the same e-book multiple times
- Unauthorized Transaction: If your payment method was used without your authorization
- Defective Product: If the e-book file is corrupted or unreadable
4. Non-Refundable Scenarios
The following situations DO NOT qualify for refunds:
- Change of mind or personal preference
- Having already read or partially read the e-book
- Incompatibility with your device or reading software
- Not reading the e-book within a certain time period
- Not understanding the content or finding it too difficult/easy
- Accidental purchase if the e-book has been downloaded
- Failure to check sample/preview before purchase
No Refund Will Be Granted If:
You have already downloaded, accessed, or copied the e-book content to your device. Once digital content is delivered, it cannot be "returned."
5. Refund Timeframe
Refund requests must be submitted within specific timeframes:
Standard Refund
7 Days
From date of purchase
Unauthorized Charge
30 Days
From transaction date
Technical Issues
14 Days
From purchase date
Important: Late refund requests will not be processed, regardless of the reason.
6. Refund Process
If you believe you qualify for a refund, follow these steps:
Step-by-Step Refund Process
Contact Support
Email us at mamuns.address@gmail.com with your order details and refund reason within the eligible timeframe.
Provide Information
Include: Order ID, purchase date, e-book title, and detailed explanation of the issue. For technical problems, provide screenshots.
Investigation Period
We will investigate your claim within 3-5 business days. We may contact you for additional information.
Decision & Processing
If approved, refunds are processed to the original payment method within 7-14 business days, depending on your bank/payment provider.
7. Refund Methods
Approved refunds will be issued using the following methods:
- Original Payment Method: Refunds are processed back to the original payment source
- Credit/Debit Cards: 7-14 business days for processing (depends on your bank)
- Mobile Banking (bKash/Nagad/Rocket): 24-72 hours for processing
Payment Methods We Accept
Note: Refunds to mobile banking accounts in Bangladesh typically process faster than international card refunds.
8. Partial Refunds
In some cases, partial refunds may be offered:
- Bundle Purchases: If part of a bundle is defective or inaccessible
- Discount Errors: If purchased at incorrect price due to system error
- Gift Purchases: If gifted to someone who already owns the e-book
Partial refund amounts are determined on a case-by-case basis at our discretion.
9. Contact for Refund Requests
To request a refund or for refund-related inquiries:
Email: mamuns.address@gmail.com
Phone: 01724-393534 (10 AM - 6 PM, Saturday-Thursday)
Address: Baburhat, Dimla, Nilphamari, Bangladesh
Response Time: 24-48 hours on business days
Subject Line: "Refund Request - [Your Order ID]"
Tip: Keep your order confirmation email and payment receipt for faster processing.
10. Dispute Resolution
If you are unsatisfied with our refund decision:
- You may request a review of the decision
- Escalate to a supervisor by requesting in your email
- For payment disputes, contact your bank or payment provider
We aim to resolve all disputes amicably and fairly.
11. Policy Updates
We reserve the right to modify this refund policy at any time:
- Significant changes will be notified via email to registered users
- The effective date will be updated accordingly
- Continued use of our services constitutes acceptance of updated policies
Current version: 1.0 | Effective: February 1, 2026
12. Governing Law
This Refund Policy is governed by the laws of Bangladesh:
- Subject to consumer protection laws of Bangladesh
- Any disputes shall be resolved in Bangladeshi courts
- Specifically applicable to customers in Bangladesh