1. Introduction
Welcome to our E-book Store Educative Site. We are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.
By using our website, you consent to the data practices described in this policy. If you do not agree with the terms of this privacy policy, please do not access the site.
2. Information We Collect
We collect several types of information from and about users of our website:
Personal Information
- Name: Your full name for account creation and order processing
- Email Address: For communication, order confirmations, and updates
- Phone Number: For order verification and customer support
- Address: For billing and account verification purposes
Transaction Information
- Purchase history and order details
- Payment method type (not card details)
- Transaction dates and amounts
Technical Information
- IP address and browser type
- Cookies and usage data
- Device information and operating system
3. How We Use Your Information
We use the information we collect for various purposes:
- To process and fulfill your e-book purchases
- To send you order confirmations and download links
- To provide customer support and respond to inquiries
- To improve our website and services
- To send important updates about your account
- To detect and prevent fraud or unauthorized access
- To communicate promotional offers (with your consent)
4. Payment Information Security
We take payment security very seriously:
- All payments are processed through secure third-party payment gateways
- We DO NOT store credit/debit card numbers on our servers
- Payment information is encrypted using SSL technology
- We use trusted payment processors: bKash, Nagad, Rocket, and card processors
Important Note
Your payment details are handled directly by the payment service providers. We only receive confirmation of successful transactions, not your actual payment information.
5. Data Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. However, we may share information in the following circumstances:
| Shared With | Purpose |
|---|---|
| Delivery Service | Only email for sending e-book download links |
| Payment Processors | Transaction processing and fraud prevention |
| Legal Authorities | When required by law or to protect our rights |
| Analytics Services | Anonymous usage data for website improvement |
6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies:
- Essential Cookies: For website functionality and security
- Preference Cookies: To remember your settings and preferences
- Analytics Cookies: To understand how you use our website
- Marketing Cookies: Only with your explicit consent
You can control cookies through your browser settings. However, disabling cookies may affect your browsing experience.
7. Data Retention
We retain your personal information only for as long as necessary:
- Transaction Data: 5 years for accounting and legal purposes
- Account Information: Until you request deletion
- Email Records: Until you unsubscribe
- Download Access: Lifetime access for purchased e-books
8. Your Rights
As a user, you have the following rights:
- Right to Access: Request a copy of your personal data
- Right to Rectification: Correct inaccurate personal data
- Right to Erasure: Request deletion of your data
- Right to Restrict Processing: Limit how we use your data
- Right to Data Portability: Receive your data in a readable format
- Right to Object: Object to certain types of processing
9. Children's Privacy
Our website is not intended for children under 13 years of age:
- We do not knowingly collect data from children under 13
- If we discover such data, we will delete it immediately
- Parents/guardians should monitor children's online activities
10. Security Measures
We implement appropriate security measures to protect your information:
- SSL encryption for all data transmissions
- Firewalls and intrusion detection systems
- Access controls and authentication
- Regular security audits and updates
- Secure data storage with encryption
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically:
- Significant changes will be notified via email
- The "Last Updated" date will be revised
- Continued use constitutes acceptance of changes
12. Contact Information
If you have questions about this Privacy Policy or your data:
Email: mamuns.address@gmail.com
Address: Baburhat, Dimla, Nilphamari, Bangladesh
Phone: 01724-393534
Response Time: Within 48 hours on business days
13. Governing Law
This Privacy Policy is governed by the laws of Bangladesh:
- Subject to Bangladesh's data protection laws
- Any disputes resolved in Bangladeshi courts
- Applicable to users accessing from Bangladesh